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Welcoming You Back to QUAD: Important Information for Visitors

Welcome Back: Important Information For Visitors

We’re really excited to have re-opened our doors. You’ll see some changes around the building, but you’ll also still recognise the same friendly and brilliant staff ready to welcome you back. We know you will have lots of questions so below are a few really important changes that you need to know about.

Welcome

You will be greeted by a member of staff at the door when you first arrive. We will offer guidance and direction around the building, ensure everyone is wearing a face covering and assist you with the NHS Test and Trace service. Administering Test and Trace is a legal requirement in our venue so we cannot allow entry unless all visitors scan in using the NHS Covid-19 app or we take contact details from at least one person in your group. Our Test and Trace procedure and paperwork is GDPR compliant. We will operate a queuing system into the building when necessary to ensure that there is adequate social distancing in our main entrance and foyer. 

On 12 October the UK Government introduced a system of Local COVID Alert Levels in England. If you live, work or volunteer in an area that is part of Local COVID Alert Level: HIGH or Local COVID Alert Level: VERY HIGH, there are additional restrictions which apply to you. To visit the Local COVID Alert Levels page, click here to find out what level your area is in and the additional restrictions that apply. This guide applies to COVID Alert Level 1 (MEDIUM). If you're in an area in COVID Alert Level 2 (HIGH) or 3 (VERY HIGH), click here to check local restrictions.

Face coverings

It is mandatory for everyone to wear a face covering whilst in our building (except for children under the age of 11 and people listed as exempt in the Government guidelines). When seated in the Café bar you will be socially distant from other guests and may remove your face covering. When in the Cinema, your face covering must be worn at all times unless you are eating or drinking. You must wear your face covering at all other times around the building.

All staff will be wearing face coverings or face shields at all times. 

A face covering is something which safely covers the nose and mouth. You can buy reusable or single-use face coverings. You may also use a scarf, bandana, religious garment or hand-made cloth covering but these must securely fit round the side of the face.

Social distancing

We are asking everyone to observe the 1m+ social distancing rule around all areas of the building. You will see markings on the floor to direct you around the building including a one way system through our corridors and stairways. 

Socially distanced seating is in operation in our Café bar and Cinemas. Tables in the café are spaced 2m apart and guests will be seated by a host. Reserved seats will be allocated in the Cinema for all screenings. We will only be using alternate rows and groups will be spaced with suitable gaps along each row. Our Cinemas will be running at approximately 30% capacity. Our box office system will allocate seats on a best available basis and we are not currently taking individual seat request. This is in order to maximise on the space we have available. If you require a particular seat for access needs, please contact our Box Office on 01332 290606 to make your booking. 

We will be staggering the start times of our films to minimise queuing and a one way system is in place for our busier screenings, using the front staircase for entrance and the rear staircase for exit. Please follow all signage and directions from staff whilst moving around the building.

Each set of toilets will now be operational as one unit with only one single household allowed to use each block at a time. There are new locks on the main entrance doors to each toilet block. All toilets are now gender neutral meaning that any gender may use whichever toilet block is available. All toilet blocks have cubicles and some also have urinals. Children should always be accompanied by parents or carers from their own household when using the toilets. These measures comply with our safeguarding policy & guidelines.

The lift is now limited to one household at a time and we ask that it is prioritised for visitors with access needs. 

Visiting in groups

Currently it is illegal for groups of more than 6 to gather. The following rules in place throughout QUAD enable us to comply with this new law:
•    No more than 6 people at a table in QUAD Café bar or on QUAD’s terrace
•    Single household groups/support bubbles should book to sit together in the cinema.
•    Single household groups/support bubbles should view the Gallery together (where separate households are visiting, please continue to maintain social distance from one another in the space at all times). Groups of students from schools and universities may visit for educational purposes but we require advance bookings via info@derbyquad.co.uk to ensure capacities are not breached.
•    Single household groups/support bubbles only in toilet facilities. Toilet facilities are now operating as a single block rather than individual cubicles.
•    Please observe the new floor markers and instructions to maintain a social distance from others throughout the building

Cleanliness

We have increased our cleaning routines around the building, focusing on frequently used touchpoints and adding in brand new procedures such as a fogging machine to disinfect the Cinemas between every screening and other high use areas around the building.

Hand sanitiser stations and hand washing facilities are available at multiple locations around the building and we would encourage you to use these as you move through different areas.

Ventilation

All of our spaces are ventilated with fresh air and controlled by an automated air handling system. We have made adjustments to the controls and settings in the air handling system to ensure that more fresh air is frequently circulating in all spaces. We do not have any air conditioning units in the building except for in our Digital Studio.

Booking tickets

We are encouraging everyone to book cinema and event tickets in advance via our website or over the phone (01332 290606). This will ease queuing when entering and moving through the building.
You will be sent an e-ticket for all online and phone bookings and can then head straight up to the Cinema when you arrive. If you book on the phone but don’t have an email address, you can collect your tickets at Box Office when you arrive. All tickets have a barcode which enable contactless scanning with our cinema ushers.

Café bar

Tables in the Café bar can be pre-booked by phoning 01332 290606. Alternatively you can come in on the day and available tables will be allocated on a first come, first served basis. When you arrive at QUAD, you will be directed to a waiting area and a member of our café team will seat you. Orders can be placed on our new mobile app or with a member of staff. Under current guidelines, customers must be seated to order, receive and consume any food and drink purchased from the Café bar. If you are ordering food or drink to takeaway into the cinema, you will be seated in our takeaway service area to place and receive your order. Cinema customers may only consume food and drink purchases once seated in the cinema.

To order using the new app please download it to your mobile device from the Google Play Store or from the Apple App store. If you would like assistance using the app, please ask a member of our team.  

QUAD Café bar will close by 10pm, last orders for food will be at 9pm.

Customers using reusable cups for hot drinks will receive a 25% discount (this is cannot be used in conjunction with other offers such as QUAD membership discounts).

Gallery

Our Gallery re-opened with a brand new exhibition on Mon 7th September. How We Make Meaning features two solo but connected exhibitions by Memo Akten (Turkey) and Mimi Ọnụọha (USA/Nigeria). Memo Akten’s artwork is a large 3 screen video projection with sound and socially distanced seating. Mimi Onuoha’s work is a range of film and framed work, plus one artwork accessed via a QR code. The exhibitions are viewable without any physical interaction and all exhibition information texts will be displayed on the walls.

Tom Kemp’s exhibition, Napoleon Complex and our QUAD Self Portrait Online exhibition, both displayed throughout QUAD’s Extra Gallery Spaces, are a mixture of video, projection and print works, all viewable without any physical interaction.

You do not need to book a ticket to view our exhibitions. The capacity of the Gallery has been reduced to 33 people and entry will be managed by our staff. Once capacity has been reached we will operate a queue with one in, one out admission.

Workshops

We will be delivering a range of online workshops for children, young people, families and adults during the autumn term. We will also be risk assessing how and when we will be able to deliver workshops in the building. Keep up to date with our opportunities to take part by:

· Signing up QUAD’s mailing list
· Signing up to our parents’ and young people’s newsletter
· Looking through the list of activities in our Get Creative section

Payments

Please use contactless payments wherever possible. Not only does this help us to reduce the spread of Covid-19, it also supports us as a charity. It costs us approximately £10,000 per year to securely handle and process cash through our organisation. At a time when every penny counts towards our survival, anything we can do to reduce this cost is essential. We have now installed an additional contactless payment point for our cinema snacks on the second floor.

New car parking offers

We’ve been working with the Parking Services Team at Derby City Council to introduce some amazing parking offers for QUAD visitors. We now have a ticket validator offering a flat rate of £2.50 for all day parking in either Assembly Rooms, Chapel Street or Bold Lane multi-storey car parks. Just bring your park card to Box Office for validation and we will apply the discount. Please note, this offer is only available for QUAD visitors.
We also have an offer for customers to pre-book on street parking when buying tickets online. The offer covers 4 hours for £2.70 to park on Derwent Street, Full Street, Queen Street, Exeter Place, Stuart Street or St Mary’s Gate. Follow the link on your confirmation email to complete your parking reservation.

Temporary road closure near QUAD

There is a temporary road closure along Corporation Street from the junction with Derwent Street to Morledge. This section of the road is open to buses, pedal cycles, and taxis only from 7am - 7pm.

If you have any other questions about our building, programme or changes to procedures, please get in touch at info@derbyquad.co.uk or on 01332 290606. We’re really looking forward to seeing you.