In compliance with the terms of the General Data Protection Regulation (GDPR) QUAD (Derby QUAD Limited / Derby QUAD Enterprises Limited) is committed to handling and storing your personal information safely and appropriately.
This applies whether your information is obtained directly from you through QUAD’s website forms or by other means such as phone calls, e-mails, printed forms, or verbally in person. It also applies to personal information obtained from publicly available sources. QUAD is the data controller in all cases.
This privacy statement applies to our visitors and participants in QUAD’s events and activities. A separate privacy policy is in place for staff, volunteers, artists and freelancers who work with QUAD. As such, not all the processes listed in this policy will relate to all individuals.
We collect personal information about the following people:
Depending on the nature of your relationship with QUAD, we may collect some or all of the following personal information:
In some cases, we will collect sensitive personal information, this is defined as and may include information about:
We will only collect your information when there is a legitimate reason for doing so.
Information is collected under the following circumstances:
When you provide contact details you will be asked if you would like to receive further information from QUAD. You will also be offered the opportunity to opt-out every time we communicate with you. If you have an online account, you can also log in at any time and update your preferences.
We may sometimes use third parties to capture some of our data on our behalf, but only where we are confident that the third party will treat your data securely, in accordance with our terms and in line with the requirements set out in the GDPR.
We use ‘Cookies’ on our website to allow us to see how our website is used and to improve our services to you. None of this information identifies you personally. For more information see below.
Under the terms of the GDPR the lawful bases for processing personal information are:
We collect the information in order to:
We use tools to assist us with providing targeted information to our visitors, such as specific event communications. We may occasionally use profiling services provided by trusted third party organisations for the same purpose. We also gather information from publicly available third-party resources, e.g. directories, charity registers, to assist us with identifying stakeholders who might be approached for financial support.
Information is collected by, and on behalf of, QUAD. It may be shared by departments within QUAD in order for us to undertake a range of communications activities, both electronically, in print and through other channels.
Only where you explicitly consent for us to do so we will share your information with third parties which will usually be partnership organisations.
Information is retained for 5 years for the purpose for which it is required, and in line with QUAD’s Retention Schedule. If your account with us is inactive and no ticket are purchased, you are not signed up to our mailing list, you do not have any memberships or do not make a donation in 5 years, your details will be removed from our database.
We want to be sure that we have the most up-to-date information for you. If you discover that we have outdated information, such as address, e-mail address or change of name, please contact us via privacy@derbyquad.co.uk If you purchase tickets online for QUAD you can update your information yourself by logging into your account or contacting our Box Office.
Your information is stored on secure, password-protected databases and networks. Access to the information is given only to staff with the appropriate authorisation. Data is held on servers in the United Kingdom.
QUAD operates CCTV camera surveillance throughout the building and on the perimeter of the premises. The system is in place for the purposes of reducing the threat of crime generally, protecting QUAD’s premises and helping to ensure the safety of QUAD’s staff and visitors. The images are stored securely and monitored in a controlled space. Images may be shared with the police if required for the investigation of crime.
QUAD uses photography and film at events to promote its activities, build new audiences and report to funders. These images may be used on our website, social media channels and in written reports to funders. Any events being photographed will be clearly signposted to make you aware. You may request not to be photographed. We will seek parental consent to take photographs of children and young people under the age of 18.
We obtain anonymous external data from sources such as the census and (Arts Council England) Audience Finder and combine it with personal data at an anonymous and combined level to build profiles which help us to work out what you are most likely to be interested in and how we can let you know about it.
You have the right to
In all cases, you can contact the Data Protection team on privacy@derbyquad.co.uk
If you have any queries or complaints about this policy please contact
Data Protection, QUAD, Market Place, Cathedral Quarter, Derby, DE1 3AS or send an e-mail to privacy@derbyquad.co.uk
If you are dissatisfied with QUAD’s response to your request for access to your data, or handling of your request to rectify or erase your data, you may contact the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Tel.: 0303 123 1113 https://ico.org.uk/concerns/
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
The website uses Google Analytics to collect statistical data – please visit Google Analytics Terms Of Service for full details.
If this privacy policy changes in any way, we will place an updated version on this page.
Please email privacy@derbyquad.co.uk or call 01332 285444.
Derby QUAD Ltd
Reg. Charity number 1115546
ICO registration number Z9791897
Derby QUAD Enterprises Ltd
Reg. Co. number 06643909
ICO registration number ZA298188
QUAD is a registered charity.
