QUAD is a fully accessible building, with an automatic front door (push button), a lift to the upper floors and accessible toilets on every floor.
***7/8/2019 QUAD's lift is currently out of action, and not expected to be fixed until week commencing 12/8/2019. Please contact QUAD Box Office on 01332 290 606 or email firstname.lastname@example.org if you have any concerns about your access needs. We apologise for any inconvenience this may cause.***
Access spaces are available in all three cinemas that can be used independently or can be situated next to seats for carers or companions. If you require access spaces in the cinema, please ring the Box Office on 01332 290606 to check the availability for the screening of your choice.
There is a Sound Plus TM Infrared Listening system in the cinemas, and an integrated Loop system in the Box Office, Meeting Room, and Café Bar.
We have an accessible hoist available (safe working load = 227 kgs/500 lbs).
Subtitled Film Screenings
Wherever possible, we show descriptive subtitled screenings.
Descriptive subtitling is a service for the hearing-impaired or D/deaf who rely on English subtitling to enable them to 'hear' the film's dialogue. Descriptive subtitling provides much more information than "normal" English subtitles. For example, they describe: when something is sung, rather than spoken; when significant music is happening (often with lyrics provided); and significant sound effects (such as a phone ringing). This type of information is especially prominent when the sound is happening off-screen.
Descriptive subtitles are written and produced on a separate disc that runs in sync with the film's print when projected in the cinema.
Not all films are available with descriptive subtitling, it is dependent on the film distributors.
If you would like to be added to the list for Descriptive subtitled screenings information, please email email@example.com. You can also find out what subtitled films are coming up by joining our Facebook Group.
Audio Description (AD)
Audio Description is a service for partially sighted or blind people. While the film's main soundtrack plays through the cinema speakers in the usual manner, users listen to a specially recorded narrator detailing what's happening on the screen at selected breaks during the film's dialogue, through a set of headphones. The headphones are personal and the user is still able to hear the film's sound through the cinema surround sound speakers. The service is similar to listening to a football or cricket match on the radio in which the action is described to the listener.
The AD headphones are available to collect from the usher in the cinema foyer prior to the film screening.
Please check with QUAD Box Office on 01332 290606 to find out which of our current films have Audio Description, or pick up or download a copy of our listings sheet, where films including Audio Description are marked 'AD'.
Large Print Brochure
QUAD produces our monthly brochure in a Large print format. If you would like to receive it in this format by post, please contact Box Office.
QUAD is proud to be an accredited CredAbility Provider and a CredAbility Verified Accessible building. CredAbility has been designed by disabled and older people to enable providers to prove that their services are competent and compliant. As an accredited provider we are committed to promoting independence, choice and control for all customers and actively promoting disability equality. We constantly strive to improve services to disabled customers and actively seek feedback from customers in order to be creative and transparent in designing and delivering services for disabled customers. As a Verified Accessible building you can be assured that we have invested in making our building accessible in line with legal requirements and that this has been verified by one of Nimbus’ qualified Access Auditors.
QUAD is pleased to accept the CredAbility Access card and offers discounted ticket rates for cardholders. For further information about the access provision we have for cardholders please see the document in the download section further up the page. To find out more about the CredAbility Access card and how to become a cardholder please visit http://credability.uk.com/access-card/.
If you have any feedback about any of QUAD's services or programme please contact firstname.lastname@example.org.
Please do not hesitate to contact the customer services team to discuss any other access requirement queries:
Telephone: 01332 290 606
Write to us: Customer Services, QUAD, Market Place, Cathedral Quarter, Derby, DE1 3AS