Box Office

QUAD is a fully accessible building, with an automatic front door (push button), a lift to the upper floors and accessible toilets on every floor.

To find us using What3words click here

Access spaces are available in all three cinemas that can be used independently or can be situated next to seats for carers or companions. If you require access spaces in the cinema, please ring the Box Office on 01332 290606 or email to check the availability for the screening of your choice.

There is a Sound Plus TM Infrared Listening system in the cinemas, and an integrated Loop system in the Meeting Room and Digital Studio.

We have an accessible hoist available (safe working load = 227 kgs/500 lbs).

Accessibility at QUAD

Subtitled Film Screenings


Wherever possible, we show descriptive subtitled screenings.

Descriptive subtitling is a service for the hearing-impaired or D/deaf who rely on English subtitling to enable them to 'hear' the film's dialogue. Descriptive subtitling provides much more information than "normal" English subtitles. For example, they describe: when something is sung, rather than spoken; when significant music is happening (often with lyrics provided); and significant sound effects (such as a phone ringing). This type of information is especially prominent when the sound is happening off-screen.

Descriptive subtitles are written and produced on a separate disc that runs in sync with the film's print when projected in the cinema.

Not all films are available with descriptive subtitling, it is dependent on the film's distributors providing them.

If you would like to be added to the list for Descriptive subtitled screenings information, please email You can also find out what subtitled films are coming up by joining our Facebook Group.

Large Print Brochure


QUAD produces our monthly brochure in a Large print format. If you would like to receive it in this format by post, please contact Box Office.



QUAD is proud to be an accredited CredAbility Provider and a CredAbility Verified Accessible building. CredAbility has been designed by disabled and older people to enable providers to prove that their services are competent and compliant. As an accredited provider we are committed to promoting independence, choice and control for all customers and actively promoting disability equality. We constantly strive to improve services to disabled customers and actively seek feedback from customers in order to be creative and transparent in designing and delivering services for disabled customers. As a Verified Accessible building you can be assured that we have invested in making our building accessible in line with legal requirements and that this has been verified by one of Nimbus’ qualified Access Auditors.

QUAD is pleased to accept the CredAbility Access card and offers discounted ticket rates for cardholders. For further information about the access provision we have for cardholders please see the document in the download section further up the page. To find out more about the CredAbility Access card and how to become a cardholder please visit

If you have any feedback about any of QUAD's services or programme please contact

Companion dogs


Companion dogs for customers with any access needs are most welcome in the building and cinemas. If you are coming to watch a film, please speak to a member of staff to reserve seats for you on the access row where your dog will be able to sit in an access space next to you. 



Please do not hesitate to contact the customer services team to discuss any other access requirement queries:


Telephone: 01332 290 606

Write to us: Customer Services, QUAD, Market Place, Cathedral Quarter, Derby, DE1 3AS